Did you know Elvie has a Youtube channel? They have created countless resources for their mamas to access, for free! Please click here to watch.

Did you know Elvie has a Youtube channel? They have created countless resources for their mamas to access, for free! Please click <a href="https://www.youtube.com/c/ElvieOfficial" rel="noopener noreferrer" target="_blank">here</a> to watch.

Educational Videos

Learn more about their products, find helpful answers, and explore how-to videos here.

Learn more about their products, find helpful answers, and explore how-to videos <a href="https://www.elvie.com/en-us/support/general" rel="noopener noreferrer" target="_blank">here</a>.

Elvie Support

Your Elvie Pump is smart. This means that we can improve its performance with regular firmware upgrades. Keeping your Pump’s firmware up to date is really important. It will give you access to all our latest innovations and improvements. This page ex

Your Elvie Pump is smart. This means that we can improve its performance with regular firmware upgrades. Keeping your Pump&#x2019;s firmware up to date is really important. It will give you access to all our latest innovations and improvements.This page explains how to upgrade your firmware.If you need more help, please click <a href="https://www.elvie.com/en-us/support/elvie-pump/troubleshooting" rel="noopener noreferrer" target="_blank">here</a>. Getting ready for an upgradeThe only way to upgrade your Pump&#x2019;s firmware is by using the Pump with Elvie app. If you don&#x2019;t have it on your phone, you need to download it now.You will also need to set up an Elvie account. This is free and can be done from the app. Starting a firmware upgradeFully charge your Elvie PumpTurn it on and connect your Pump to the appIf you are prompted to upgrade your firmware, tap &#x2018;yes&#x2019; to upgradeYou will get a notification to let you know how long your upgrade will take. It will be between 2 and 10 minutes depending on your existing firmwareWhile you are making this upgrade, both your Pump and your phone will be out of action If you have not been prompted to upgrade your firmware, check for a red icon next to &#x2018;Account&#x2019; in the app menu. If you have fully charged your Elvie Pump and do not see the red icon next to the word &#x2018;Account&#x2019; you are on the latest version of the firmware. No further action is needed. If you see the red icon, you have two options. The first is a background upgrade:&#xA0;With the Pump connected, wait for up to 10 minutesYou can use your phone and Pump during this time, just be sure to keep them connectedDuring the 10 minute period, you will be prompted to upgrade in the appYour upgrade will take 2 minutes. During this time you will not be able to use your Pump or&#x2028; your phoneYou will need to repeat this process on both Pumps if you use twoorYou can trigger an upgrade manually if you would like to. To do this, tap the red icon. The upgrade will take between 2 and 10 minutes depending on your existing firmware. You will not be able to use your phone or Pump during this time.

How to upgrade your Elvie Pump’s firmware

Pumping Essentials

Support & Care

Explore My Pump

Elvie

Where can I purchase spare parts for my Ameda pump?

Why is my breast pump losing suction?

How can I clean my breast pump?

FAQs

Education

Ameda Support

Is my pump covered under warranty?

Warranty Information

Ameda Mya Joy

Ameda Mya Joy Plus

Instruction Manuals

Ameda

Where can I purchase spare parts for my BabyBuddha pump?

Educational Blog

BabyBuddha Support

BabyBuddha Breast Pump

Instruction Manual

BabyBuddha

Where can I purchase spare parts for my Elvie pump?

Elvie Pump

Elvie Stride

Where can I purchase spare parts for my Evenflo pump?

Evenflo Support

Evenflo Deluxe Advanced Breast Pump with Tote

Evenflo

Where can I purchase spare parts for my Lansinoh pump?

Lansinoh Support

SmartPump 2.0

Signature Pro

Lansinoh

Where can I purchase spare parts for my Medela pump?

Medela Support

Lactation Consultation

Medela Freestyle™ Hands-free Double Electric Breast Pump

Medela Freestyle Flex

Medela Pump In Style Maxflow

Medela

Where can I purchase spare parts for my Spectra pump?

Spectra Support

Spectra S1 Plus / S2 Plus

Spectra 9 Plus

Spectra Synergy Gold

Spectra Synergy Gold Portable

Spectra

Where can I purchase spare parts for my Willow pump?

How can I find my nipple size?

Willow Support

Willow 3.0

Willow Go

Willow

Will my health insurance cover a breast pump?

How do I start the process for getting a breast pump through insurance?

My breast pump is not working properly. I am not getting enough milk production. Where do I send it back/how do I get it replaced?

Breast Pumps

Resources

Is a prescription required for my breast pump order?

What is an authorization and why is my order taking additional time?

What about all of the paperwork? Can Pumping Essentials help?

Required Documentation

Why is there an upgrade fee?

What is the cost for upgrade pumps?

Will insurance reimburse me for my upgrade fee?

Can I use my Health Savings Account/Flexible Spending Account (HSA/FSA) to purchase an upgraded breast pump through Pumping Essentials?

Why would I have received a bill for the breast pump delivered to me?

Billing & Payment

How do I get in touch with a Pumping Essentials representative?

Do you have Spanish speaking Customer Care representatives?

How do I know I can trust Pumping Essentials?

Customer Service

What does Tricare require on a prescription?

Does Tricare have any shipping restrictions?

Can I ship to an APO/DPO address?

Tricare

What if I have more than one insurance?

Can I get a breast pump before the baby is born?

How long will it take to get a breast pump through insurance?

What are my breast pump options if I have a Grandfathered insurance plan?

What is the benefit of getting my pump through Pumping Essentials versus a retailer?