All articles

Customer Service

What happens after we take your order? Do you need contact information to speak with one of our Customer Care representatives? Click here to learn more about our Customer Service team, our processes, and how we can help you.

How do I get in touch with a Pumping Essentials representative?

Do you need assistance? Please start a chat with us or email us Monday-Friday, 7am-5pm PST.

Do you have Spanish speaking Customer Care representatives?

Unfortunately we do not have a Spanish speaking representative at this time. To receive assistance, we recommend reaching out via chat.

How do I know I can trust Pumping Essentials?

Pumping Essentials and our sister company, Simple Wishes, have been serving mothers, building relationships with health insurance companies, health care professionals, breastfeeding support advocates/educators and providing high quality breastfeeding

My breast pump is not working properly. I am not getting enough milk production. Where do I send it back/how do I get it replaced?

All of our manufacturers honor their electric breast pump warranties. Please note, the warranty may differ for pump motor and parts. If you should have any trouble with your pump, the manufacturer will be the one to work with to correct the problem.