FAQs

Support & Care

Warranty Information

Instruction Manuals

Pumping Essentials

Welcome, Willow Mama! Here you can find FAQs, warranty information, where to get spare parts, and more!

Willow

Explore My Pump

Where can I purchase spare parts for my Ameda pump?

Why is my breast pump losing suction?

How can I clean my breast pump?

Education

Ameda Support

Is my pump covered under warranty?

Ameda Mya Joy

Ameda Mya Joy Plus

Ameda

Where can I purchase spare parts for my BabyBuddha pump?

Educational Blog

BabyBuddha Support

BabyBuddha Breast Pump

Instruction Manual

BabyBuddha

Where can I purchase spare parts for my Elvie pump?

Educational Videos

Elvie Support

How to upgrade your Elvie Pump’s firmware

Elvie Pump

Elvie Stride

Elvie

Where can I purchase spare parts for my Evenflo pump?

Evenflo Support

Evenflo Deluxe Advanced Breast Pump with Tote

Evenflo

Where can I purchase spare parts for my Lansinoh pump?

Lansinoh Support

SmartPump 2.0

Signature Pro

Lansinoh

Where can I purchase spare parts for my Medela pump?

Medela Support

Lactation Consultation

Medela Freestyle™ Hands-free Double Electric Breast Pump

Medela Freestyle Flex

Medela Pump In Style Maxflow

Medela

Where can I purchase spare parts for my Spectra pump?

Spectra Support

Spectra S1 Plus / S2 Plus

Spectra 9 Plus

Spectra Synergy Gold

Spectra Synergy Gold Portable

Spectra

Where can I purchase spare parts for my Willow pump?

How can I find my nipple size?

Willow Support

Willow 3.0

Willow Go

Will my health insurance cover a breast pump?

How do I start the process for getting a breast pump through insurance?

My breast pump is not working properly. I am not getting enough milk production. Where do I send it back/how do I get it replaced?

Breast Pumps

Resources

Is a prescription required for my breast pump order?

What is an authorization and why is my order taking additional time?

What about all of the paperwork? Can Pumping Essentials help?

Required Documentation

Why is there an upgrade fee?

What is the cost for upgrade pumps?

Will insurance reimburse me for my upgrade fee?

Can I use my Health Savings Account/Flexible Spending Account (HSA/FSA) to purchase an upgraded breast pump through Pumping Essentials?

Why would I have received a bill for the breast pump delivered to me?

Billing & Payment

How do I get in touch with a Pumping Essentials representative?

Do you have Spanish speaking Customer Care representatives?

How do I know I can trust Pumping Essentials?

Customer Service

What does Tricare require on a prescription?

Does Tricare have any shipping restrictions?

Can I ship to an APO/DPO address?

Tricare

What if I have more than one insurance?

Can I get a breast pump before the baby is born?

How long will it take to get a breast pump through insurance?

What are my breast pump options if I have a Grandfathered insurance plan?

What is the benefit of getting my pump through Pumping Essentials versus a retailer?